Operations Support Specialist & Enrollment Agent

Milwaukee, Wisconsin, United States · Operations · 5-9-18


Position Summary: Under the direction of the WRTP/BIG STEP Center Of Excellence Operations Coordinator and working closely with program staff and part time operations staff, the Operations Support Specialist is responsible for assisting with activities related to Center of Excellence participant flow and front desk and program activities.

The WRTP/BIG STEP Enrollment Agent supports Enrollment Solutions Operations through participation in commercial, state, and/or federal programs (TSA Precheck, TWIC, HAZMAT – additional information can be at https://universalenroll.dhs.gov/). The employee performs electronic fingerprinting functions according to the commercial, state, or federal customer’s program requirements. This position will be introduced to various processes, taught how to operate various fingerprinting machinery, and trained to navigate through specialized computer software databases.


Essential Duties and Responsibilities:

Operations Support Specialist:

Enrollment Agent:

Required Skills:

Minimum Qualifications:


Start Date: May 2018
Position Description: Non-Exempt, Non-Represented

Pay Range: $12.00 – 13.00 per hour, commensurate with experience
Hours: Part Time. Approximately 20-25 hours per week

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